Refund policy
Returns and refunds
Please contact Little Brown Goose if something is not right with your order. We will assess the issue and help you with the appropriate next steps.
Change of mind
We do not offer refunds or exchanges for change-of-mind purchases, including selecting the wrong scent, product or size, or deciding you no longer want the item. Please choose carefully, particularly when purchasing bath, body and personal-care products.
This does not affect your rights if a product is faulty, damaged, unsafe, not as described or otherwise fails to meet a consumer guarantee.
Faulty, damaged or incorrect items
Please email sales@littlebrowngoose.com.au as soon as you notice an issue. Include your order number or other proof of purchase, a description of the problem and, where possible, photos of the product and packaging. If we sent the wrong item, please let us know so we can put it right.
We ask you to contact us promptly to help us investigate. There is no fixed 15-day or 30-day cutoff on your rights under Australian Consumer Law.
Your consumer rights
Nothing in this policy excludes, restricts or modifies your rights under Australian Consumer Law or other applicable consumer laws. For a major product failure, you can choose a refund or replacement. For a minor failure, we will provide an appropriate remedy within a reasonable time, as required by law. These rights also apply to sale items. Hygiene considerations do not remove these rights.
Arranging a return
Please contact us before posting an item so we can explain the return process and any appropriate packaging or shipping instructions. Original packaging is helpful if available, but is not a condition of a consumer-guarantee claim.
Return address:
Little Brown Goose
22A Tarkin Court
Bell Park VIC 3215
Australia
Return costs and refunds
Where a product is confirmed to have a fault, we will reimburse reasonable return shipping costs. We will arrange appropriate return instructions for damaged or incorrectly supplied items. Please retain postage receipts.
Where a refund is due, it will be made to the original payment method unless we agree otherwise. Your payment provider may take additional time to display the credit.