Shipping & Returns | Little Brown Goose
Shipping Information
Thank you for shopping with Little Brown Goose. We are a small Australian family business, and every order is packed with care.
We do our best to get your beautiful bath, body, laundry and home fragrance products on their way as quickly as possible.
Order Processing Times
We aim to ship orders within 48 hours, Monday to Friday between 9:00am and 2:00pm.
During busy periods, sales, product launches or seasonal events, dispatch times may be slightly longer. If there is an unexpected delay with your order, we will contact you.
Australian Shipping
We offer flat-rate shipping Australia wide.
Standard Shipping within Australia:
$10.50 flat rate
Express Shipping within Australia:
$22.95 flat rate
Free Shipping:
Free standard shipping is available on Australian orders over $140.
Local Pickup
Free local pickup is available for all orders from our shopfront.
If local pickup is available for your order, you will be able to select it at checkout. Please wait until you receive confirmation that your order is ready before coming to collect.
Delivery & Tracking
We use Australia Post to deliver our parcels.
Once your order has been packed and shipped, you will receive tracking information so you can follow your parcel to your nominated delivery address.
Please make sure your shipping details are correct at checkout. Little Brown Goose is not responsible for parcels sent to an incorrect address entered by the customer.
New Zealand Shipping
At this stage, international shipping is available to New Zealand only.
Shipping rates and delivery options will be shown at checkout where available.
Returns and refunds
We do not offer refunds or exchanges for change-of-mind purchases, including choosing the wrong scent, product or size.
If your order is faulty, damaged, incorrect, unsafe or not as described, please contact sales@littlebrowngoose.com.au promptly with your order number or other proof of purchase and details of the issue. Please contact us before posting an item back.
Your rights under Australian Consumer Law and other applicable consumer laws are unaffected. There is no fixed 15-day or 30-day cutoff on statutory rights, and hygiene considerations do not remove them.
For remedies, return shipping costs and our Bell Park return address, please read our Returns and Refunds Policy.